Refund policy

This policy is administered by Global Ventures LLC, 12 Ocean View Avenue, Basseterre, St. Kitts, Saint Kitts and Nevis, SKN-164937-X92, owner of the ShinePro brand.

1. When a refund is available

A refund is granted only if the product malfunctions, that is, when the device does not turn on, does not charge, the motor does not rotate, or a manufacturing defect prevents normal use.

2. Excluded cases

• Change of mind or dissatisfaction with the product's appearance.
• Damage caused by improper use, drops, prolonged immersion or tampering.
• Natural wear of brush heads and sponges.
• Errors in the delivery address provided by the customer.

3. How to request a refund

Email support@shinepro.store within 30 days of delivery, providing your order number, a description of the problem and a short video or photo showing the malfunction. Our team responds within 48 business hours.

4. Refund options

Once the defect is verified, you may choose a free replacement or a full refund to your original payment method within 14 days of approval. We cover any costs of returning the faulty product.

5. Statutory rights

Mandatory consumer rights under the laws applicable in your country of residence remain unaffected.